We are here to help

Support

Email hello@nomatravel.xyz and a person reads it. Include the address on your Noma account and what happened.

Contact Noma

Email hello@nomatravel.xyz with the email address on your Noma account, the device and iOS version you use, and a short description of what happened. Please do not send passwords, payment details, or private travel documents.

Subscriptions

Use Restore purchases on the Noma Pro screen if you already subscribed. The seller named on your receipt manages billing and refunds: Apple purchases go through your Apple Account and Apple's refund flow; Google Play purchases go through Google Play; and a web purchase billed by Paddle is managed through the receipt link or Paddle buyer portal. See the Refund Policy for exact instructions.

Account and data

You can permanently delete your account and saved travel data from Profile in the Noma app. For account access, privacy, or export requests, email hello@nomatravel.xyz from the address associated with your account. We may ask you to verify ownership before acting on the request.

Response time

We aim to respond within two business days. Security and account-access reports are prioritised. Formal Indian consumer grievances are acknowledged within 48 hours and resolved within one month.
Privacy PolicyTerms of UseRefund Policy

Common fixes

I paid but Noma still asks me to subscribe.

Open the Noma Pro screen and tap Restore purchases. If that does not clear it, make sure you are signed into the same Apple Account that made the purchase, then email us.

A document uploaded but nothing appeared on the itinerary.

Check the document row for its extraction state. Needs review means Noma found fields but wants you to confirm them. Failed means the file is still safe, it just could not be read.

A place saved twice.

Open either copy and delete it. Noma warns about likely duplicates before saving, but a place typed two different ways can slip through.

I want everything deleted.

Open Profile in Noma and tap Delete account. That removes your account, places, trips, documents, and anything extracted from them. If you cannot access the app, email hello@nomatravel.xyz from your account address.